Terms of service

1. Introduction

Welcome to Glitz Handicraft, your trusted online destination for premium handcrafted Rakhis, Dreamcatchers, and other artisanal products. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website, browsing our catalog, or placing an order, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, we kindly request that you discontinue using our services.

Our mission is to provide high-quality handmade products that carry emotional value, cultural significance, and exceptional craftsmanship. By making a purchase from Glitz Handicraft, you acknowledge our commitment to quality and accept the processes and policies outlined here.

2. Definitions

For the purposes of these Terms:

“We”, “Our”, “Us” refers to Glitz Handicraft.
“You”, “Your”, “Customer” refers to the individual or entity accessing or using our services.
“Website” refers to our official online platform.
“Products” refers to handcrafted goods listed on our website.
“Order” means a confirmed purchase transaction completed by you.

3. Eligibility

You must be at least 18 years old or have the consent of a parent/guardian to use our services.
By placing an order, you confirm that you are legally capable of entering into a binding contract under Indian law.
You agree to provide accurate, up-to-date, and complete information when making a purchase.

4. Scope of Service

Glitz Handicraft operates as an e-commerce platform that allows customers to browse, select, and purchase handcrafted products. All transactions occur online, and we deliver products to the shipping address provided by you.

5. Account Registration

You may browse our products without creating an account, but registration may be required for certain services.
You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
We reserve the right to suspend or terminate accounts suspected of fraudulent activity.

6. Product Information

We strive to display product descriptions, images, and specifications as accurately as possible.
Due to the handmade nature of our products, minor variations in color, size, or design may occur.
Prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
We reserve the right to change prices or discontinue products without notice.

7. Orders

Orders are confirmed only upon successful payment.
An order confirmation will be sent via email/SMS after we receive your payment.
We reserve the right to refuse or cancel orders for reasons including but not limited to stock unavailability, suspected fraud, or errors in product/pricing information.

8. Payments

We accept payments via secure gateways such as Razorpay, UPI, credit/debit cards, net banking, and wallets.
All payments are processed securely; we do not store sensitive payment information.
International orders may be subject to currency conversion rates and additional charges.

9. Shipping and Delivery

Our shipping policy (outlined separately) is part of these Terms.
Delivery times are estimates and may vary based on location and courier service performance.
Risk of loss passes to you upon delivery of the product to the address provided.

10. Returns, Refunds, and Cancellations

Our Refund & Cancellation Policy (outlined separately) governs the process for returning products, requesting refunds, and cancelling orders.

11. Intellectual Property

All website content, including product designs, images, text, and graphics, are the intellectual property of Glitz Handicraft.
Unauthorized reproduction or distribution is prohibited and may result in legal action.

12. User Conduct

You agree not to:

Use the website for fraudulent or unlawful purposes.
Interfere with or disrupt the website’s security or functionality.
Post, upload, or share harmful or inappropriate content.

13. Limitation of Liability

Glitz Handicraft shall not be held liable for indirect, incidental, or consequential damages arising from your use of our services.
Our total liability for any claim related to your purchase shall not exceed the price paid for the product.

14. Indemnification

You agree to indemnify and hold harmless Glitz Handicraft and its affiliates from any claims, damages, liabilities, and expenses resulting from your use of our services or violation of these Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in [Your City], India.