Shipping policy

1. Introduction

At Glitz Handicraft, we value timely and secure delivery of your chosen handcrafted products. Whether it is a Rakhi for a loved one or a beautifully woven Dreamcatcher for your home, we understand the importance of receiving your order in perfect condition and within the promised timeframe. This Shipping Policy outlines our order processing, delivery timelines, charges, packaging standards, and other relevant procedures to keep you fully informed before you make a purchase.

2. Scope

This Shipping Policy applies to all orders placed on the Glitz Handicraft website, covering domestic deliveries within India as well as international shipments.

3. Order Processing Time

Standard Orders: Orders are typically processed within 1–2 business days after payment confirmation.
Custom or Bulk Orders: Due to additional crafting time, these may take 4–5 business days for processing.
Processing time excludes Sundays and public holidays.

4. Shipping Methods

We work with reputed courier and logistics partners to ensure your order reaches you safely and promptly. For domestic deliveries, we primarily use Blue Dart, Delhivery, DTDC, and India Post. For international deliveries, we collaborate with reliable global couriers such as DHL, FedEx, and Aramex.

5. Shipping Timelines

Within India:

Metro Cities: 3–5 business days after dispatch.
Non-Metro Cities: 4–7 business days after dispatch.
Remote Areas: 5–10 business days after dispatch.

International Orders:

Standard International Shipping: 7–15 business days after dispatch.
Express International Shipping: 4–7 business days after dispatch.

Please note: Delivery times are estimates and may vary due to customs delays, courier network disruptions, or unforeseen circumstances.

6. Shipping Charges

Shipping charges are calculated at checkout based on destination, weight, and delivery method.
Free Shipping Offers: May be applicable during promotional campaigns, which will be clearly mentioned on the product page or during checkout.
International shipping rates are higher due to customs and freight charges.

7. Order Tracking

Once your order is dispatched, you will receive a tracking ID via email and/or SMS.
You can track your order on the courier partner’s website or through the tracking link provided in your shipping confirmation email.
Tracking updates may take up to 24 hours to reflect in the system after dispatch.

8. Packaging Standards

We take extra care to ensure your handcrafted items are well protected:

Products are wrapped in protective material to avoid scratches or damage.
Fragile items receive double-layered packaging with cushioning material.
We use eco-friendly packaging materials whenever possible to reduce environmental impact.

9. Delayed Deliveries

While we strive to ensure on-time delivery, certain factors may cause delays:

Festive season demand surges
Weather conditions and natural disasters
Political unrest or local restrictions
Courier service disruptions

In case of a delay, we will keep you informed via email/SMS and coordinate with the courier service to expedite the process.

10. Wrong or Incomplete Address

Customers are responsible for providing accurate shipping addresses.
If an incorrect address is provided, we are not liable for delivery failures.
In case the package is returned to us due to an incorrect/incomplete address, we can re-ship it after receiving the correct details and payment of re-shipping charges.

11. Multiple Shipments

If your order contains multiple products, we may ship them separately to ensure faster delivery. Each shipment will have its own tracking ID.

12. International Shipping Policy

Customs duties, taxes, and other charges are the responsibility of the customer and may be collected upon delivery.
We are not responsible for delays caused by customs processing in the destination country.
Some countries may have restrictions on importing handcrafted or wooden products. It is the customer’s responsibility to check local regulations before placing an order.

13. Lost or Damaged Packages

If a package is lost in transit, we will initiate an investigation with the courier service.
For damaged deliveries, customers must inform us within 48 hours of receiving the order and share photographs of the damaged product and packaging for claim purposes.

14. Delivery Confirmation

A delivery confirmation email will be sent once the order is marked as delivered by the courier. If you have not received your order despite it being marked delivered, contact us within 24 hours so we can investigate.