Refund policy

Applicability of policy

By using the Glitz Handicraft website (theglitzhandicraft.com) and/or placing an order for product(s) on the website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on theglitzhandicraft.com.

Please note that we may, from time to time, change the terms of this policy that govern the return, refund or cancellation of an order for products on theglitzhandicraft.com. Every time you wish to use the website, please check this policy to ensure you understand the terms and conditions that apply at that time.

  • All our products are handmade with care by our team of artisans. As each piece is crafted by hand, minor variations in colour, size, texture or finish from the product images shown on the website are natural and do not qualify as a defect.

  • We accept return/replacement/refund requests only for products that arrive damaged, defective, or incorrect (wrong item delivered). We do not offer returns or exchanges for reasons such as change of mind, dislike of colour/design, or ordering by mistake, given the handmade and often customised nature of our products.

  • Any such request must be raised within 48 hours of delivery, along with clear photos/videos of the product, its packaging, and the shipping label, sent to glitzhandicraft@gmail.com or via WhatsApp/call on +91-9974036898. Requests raised after 48 hours of delivery will not be entertained.

  • Custom-made, personalised, or name/text-engraved products (such as customised dreamcatchers, name keychains, or made-to-order rakhi sets) are not eligible for return, exchange or refund unless they arrive damaged or defective.

  • Once your return/replacement request is accepted by our team, a confirmation will be sent to your registered email/WhatsApp, along with the next steps for sending the product back to us.

  • As we do not offer free reverse pickup, you will be required to ship the product back to our business address. Please retain the courier receipt/tracking details until your request is resolved.

  • Once your returned product is received at our workshop, it will go through a quality check, and only once approved will your replacement/refund request be processed further.

  • Estimated processing time for approved replacement/refund requests is 7–10 working days from the date the returned product is received and approved by us, in addition to the usual crafting and shipping time for handmade replacements.

  • If a replacement of the same product cannot be fulfilled due to stock availability, we will offer you an alternate product of equivalent value, or issue a refund/gift card as applicable.

  • For approved refunds, the amount will be credited to the original mode of payment within 7–10 working days of approval. For COD orders, refunds (where applicable) will be issued as a gift card or via bank transfer, at our discretion.

  • Please return your product(s) in the same condition in which they were received, along with original packaging. If the product is returned in poor condition, used, or altered, we will not be able to proceed with the request.

  • If issues still persist, please write to us at glitzhandicraft@gmail.com with your name and order ID. We are available Monday–Saturday, 10:00 AM – 6:00 PM, and all pending queries will be addressed on priority within 48 hours.

  • Cancellation of an order is permitted only before the product has been dispatched from our workshop, since most items are made to order. Once an order has entered production or been dispatched, it cannot be cancelled.

  • All prepaid orders, once dispatched, are final. We do not offer cancellations or refunds on dispatched orders except in cases of damage, defect, or wrong item as described above. Shipping charges, if any, are non-refundable.

  • Any gift cards issued in lieu of a refund are valid for 6 (six) months from the date of issue, are non-transferable, non-refundable, and redeemable only on theglitzhandicraft.com.

Eligibility for return/replacement

You may initiate a return/replacement request only if:

(a) The product arrived physically damaged or broken in transit;

(b) The product is defective or not as described on the website (beyond normal handmade variation);

(c) Parts or accessories of the product are missing;

(d) You received a different product than the one ordered.

Your request will only be processed if the product satisfies the following conditions:

  • The product has not been worn, used, washed or tampered with.
  • Original packaging, tags and accompanying accessories are intact and have not been discarded or damaged.
  • The issue was reported within 48 hours of delivery, with photo/video proof.
  • The product matches our order records and is being returned against the same order under which it was purchased.
  • There is no foul odour, stain, dent, scratch, tear or damage caused after delivery.
  • If purchased as a set (e.g., a necklace with matching earrings, or a Bhai-Bhabhi rakhi set), the complete set must be returned together.
  • We are satisfied, on inspection, that the product was actually damaged/defective at the time of delivery and not due to mishandling after receipt.

Shipping for returns & replacements

  • We do not provide free reverse pickup for returns. The cost of shipping the product back to us is to be borne by the customer, except in cases where the product was damaged, defective, or incorrect due to an error on our part, in which case reverse shipping costs will be reimbursed or arranged by us.

  • For the first approved replacement associated with an order (due to our error or a damaged/defective item), we will cover the forward shipping cost of the replacement product. Any further replacement on the same order will be charged forward shipping at actuals.

Quality check & final decision

Upon receipt of the returned product, our team will conduct a quality check. Subject to the product satisfying the conditions listed above, we will proceed with a replacement, refund, or store credit, as applicable.

We reserve the right to reject any return/replacement/refund request that does not satisfy the above-mentioned conditions.

For any queries regarding this policy, please reach out to us at:

Glitz Handicraft Email: glitzhandicraft@gmail.com Phone/WhatsApp: +91-9974036898 Address: J TF 101, Vraj Vatika, Near Baroda Design Academy, Bil, Vadodara, Gujarat, 391410

This policy was last updated on 18 July 2026.